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Customer Satisfaction Survey Results

We regularly ask for feedback on the certification application process. At the end of each application, we send out a survey to ask how we are doing. The results collected in early 2019 show customer satisfaction is high. From the last 192 customers, we can say:

  • Over 91% of customers rated their experience as good or excellent!
  • Over 90% of customers say they were treated with courtesy and respect!
  • 61% of customers thought the process was easy or relatively easy. We are committed to continue improving the process to help more people feel the process is easy.
  • 68% felt their application process time was less or the same as expected. We will continue to improve the process to increase that number.