The Washington State Department of Retirement Systems (DRS) is seeking a Freshworks certified partner that will support adding work processes to the Freshservice solution for access management of DRS facilities, equipment and software.  

DRS currently manages user access for approximately 400 team members and contractors. The Access Control and Transitions (ACT) project will replace the organization’s current M365 based access tracking system with workflows built in Freshservice. The goal is to create an integrated, automated, and auditable process that manages the entire lifecycle of user access beginning with onboarding through, role, asset, or access changes, and offboarding.

Minimum Qualifications: 

• This procurement is open to any Freshworks certified partners.
• The Bidder must have at least 5 years of experience as a Freshworks certified partner. 

You will find the RFP at the following locations:  WEBS and https://www.drs.wa.gov/sitemap/vendor