Select highlights below. Please visit the website for full details: http://www.ridewta.com/business/doing-business/procurement

2. D Scope of Work
The successful Proposer will host, operate, and support an account‐based electronic fare collection system (“System”):

• The System will include, but is not limited to:
  • Transaction processing and passenger account management
  • Database of record function
  • Online tools to support customer service
  • Comprehensive transaction reporting
• Support Agency fare policy:
  • Utilize existing WTA fare policy for revenue service
  • Enable changes to the fare policy including, but not limited to,
    • fare and fare product prices
    • introduction of new passes
    • discounted and limited time products
• Integrate the System with Agency’s existing CAD/AVL system to enable:
  • Single sign on for bus operators
  • Automated capture of current route and trip information
  • Appending of route and trip information to fare payment transaction records
• Provide a website for passengers and third‐party outlets that offers:
  • Account registration
  • Viewing of account balance, status of previously purchased passes and transaction history
  • Establish and maintain auto‐reload services
  • Purchase fare products (transit stored value and passes)
  • Purchase new and replacement cards
  • Enables Agency to act as the Merchant of Record for electronic payments for online purchases of fare products processed by a merchant acquirer
  • Supports account authentication so users are not creating separate accounts for each WTA product (i.e. CAD/AVL RTPI portal and Fare portal)
• Supports existing Agency fare product distribution network including:
  • Agency‐operated ticket windows
  • Third‐party operated locations (e.g. local employers, community service organizations, retailers)
  • Website
  • Mobile Application
• Enable passengers to use various forms of fare media to initiate fare payments at Validators including, but not limited to contactless smart cards and passenger owned mobile devices
• Provide Validators including:
  • All instructions, materials, and tools required to install the Validators on Agency vehicles
  • Specifications for the cellular modem, antenna, cabling and other accessories required to provide communications to the Validator
  • Real‐time monitoring
  • Non‐mobile reader/validators for terminal or other stationary location to allow rider to view remaining account balance on smart card.
    • Maintenance and repair for the duration of the Service Agreement
• Provide fare media for passenger use including:
  • Contactless smart cards that are compliant with the ISO/IEC 14443 international standard and are used as tokens of an associated passenger account; printed and encoded
  • Limited use tickets configurable as any type of trip‐based pass
• Provide a mobile application that:
  • Is enabled for use on not less than 90% of smart phones and other mobile devices in North America using the Apple iOS and Google Android operating systems
  • May be downloaded by passengers from the Apple App Store and Google’s Android Play store
  • Enables passengers to:
    • Pay fare using their cell phone
    • Create and manage transit accounts
    • Activate and change auto‐reload services
    • View transaction history
    • Purchase fare products
    • Activate automatic fare product reload
• Provide for processing of online bankcard payments using a solution that is compliant with the Payment Card Industry Data Security Standards (PCI DSS).
  • Deposit all bankcard payments received through online channels into an Agency account
• Support various fare policies, products and transfer rights with configurable features including, but not limited to:
  • Flat fare with payments using stored value
  • Prepaid passes
    • Time‐based passes valid for a specific number of minutes, hours or days from time of first use or from time of purchase/issuance
    • Calendar‐based passes valid from any date and time to another date and time
    • Trip‐based passes valid for any number of trips with or without transfer rights
  • Stored value fares assessed based on:
    • Fare type (e.g. Adult, Senior, Student)
    • Route type
    • Capping at predetermined limits of amounts paid during a single calendar day, week, or month (“Fare Capping”)
• Provide web‐based tools for use by agency staff to perform passenger account management and customer service that include:
  • Viewing of account details and transaction history
  • Changing account status
  • Replacing lost/stolen cards
  • Assignment and changing of the fare type for any passenger account
  • Sale of fare products
  • Viewing, printing and downloading of a comprehensive set of standardized reports
• Support Agency pre‐launch planning and implementation of the Service by providing:
  • Training and training materials for Agency instructors of operators and customer service staff
  • Up‐to‐date User manuals
  • Implementation planning guides and/or checklists
  • Validator maintenance instructions
  • Pre‐launch set‐up services for
    • Implementation planning and scheduling
    • Fare policy configuration
    • Fare product definitions
• Project Management, installation, testing, configuration and go live support
• Provide ongoing software and hardware upgrades and updates, licensing, maintenance, and technical support after system acceptance.
• Describe other, optional equipment, functionality and/or features that Bidder may provide.