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After Hours Answering Services, Seattle WA



After Hours Answering Services



The Seattle Housing Authority (SHA) is seeking proposals from qualified consultants to provide professional telephone answering services for the support of SHA’s operations, activities, and programs.  Answering services will be required during night, holiday, and weekend hours; as well as back-up services during normal business hours, and on an as-needed basis in the event of a major disaster or emergency.


Obtaining the RFP:  Visit our website at to obtain a copy of the RFP.  Any addenda issued for this RFP will be published at the above-referenced website and proposers are responsible for checking the website prior to submission of proposals for any addenda.  If you are unable to download the RFP or addenda, you may call Mel Henley, Sr. Contract Administrator at (206) 615-3472.


Questions:  Any questions or requests for further information must be submitted in writing no later than 3:00 p.m. on Tuesday, September 17, 2019, to the Sr. Contract Administrator noted above by e-mail at, or by mail at the address below.


Submission Deadline:  Proposals (one original and five copies), must be received not later than 3:00 p.m. on Monday, September 30, 2019, at SHA’s street address below.  Proposals sent by U.S. Mail should be addressed to the P.O. Box below and must be delivered to SHA by the deadline stated above.  Faxed or e-mailed submittals will not be accepted.

Seattle Housing Authority

Purchasing Division

Attention: Mel Henley, Sr. Contract Administrator

190 Queen Anne Avenue North

P.O. Box 19028

Seattle, Washington 98109-1028


Diversity: SHA strongly encourages minority-owned and women-owned businesses, socially and economically disadvantaged businesses, HUD Section 3 businesses, small businesses and veteran-owned businesses to submit proposals or to participate in a subcontracting capacity on SHA contracts.


Rights Reserved:  SHA reserves the right to waive as an informality any irregularities in submittals, and/or to reject any and all proposals.


Jena Richmond

Contracts and Procurement Manager

Closing Date: 
Monday, September 30, 2019