The Washington State, Spokane Colleges, is initiating this Request for Proposals (RFP) to solicit proposals from firms interested in providing and implementing customer relationship management solution(s). The solution(s) will be a full lifecycle Customer Relationship Management (CRM) system, comprised of modules for both recruitment and retention activities. The solution(s) will need to be an enterprise solution allowing for up to 500 users and 750,000 contact records, with the capability to add more, if necessary. The solution(s) will gather information, define and measure progress in potential and current students’ inquiry, application, and enrollment processes and retention activities. The solution(s) will enable staff and faculty to access readily available meaningful student information, increase targeted communication between Spokane Colleges and students, and provide extensive reporting capabilities. A copy of the Bid can be found on WEBS: https://pr-webs-vendor.des.wa.gov/