The State of Washington Department of Social and Health Services (DSHS) has recently issued a solicitation seeking up to four firms to provide human-centered solutions that reduce the impact of fraud in Washington. It is anticipated that this solicitation will result in up to four awards for contracts with DSHS of up to $250,000 each.

DSHS has identified the following four Solution Categories for this initiative:

• Automated Solutions to improve performance outcomes – Move from a manual review of applications for benefits for people with intellectual and developmental disabilities, and create a solution that automates the process for thousands of applications.
• Language Services to support benefits access – Create a seamless experience accessing public benefits like food, cash and medical assistance and related workload processes through a language translation solution.
• Customer-Centric Technology Solutions for Public Benefits – Support enhancement of anomaly detection in food and cash benefits using AI while maintaining a human-centered focus before taking proactive fraud prevention action.
• Customer-Centric Technology Solutions for Behavioral Health – Create a solution that completes more efficient and targeted data-matching queries to reduce overpayments and fraudulent benefits.

Details of this solicitation can be found on the 2024 Business Integrity Challenge Website at https://www.businessintegritychallenge.org/